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JOB INFORMATION
Job title: Customer Service Representative, Passenger Service
Location: Seattle-Tacoma International Airport
Job Status: Non-Exempt, Full Time (40 hours/week including weekends and holidays)

JOB DESCRIPTION
Responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under ANA’s handling requirements and contract, providing review and information to Management.

Principal Accountabilities
1. Oversees departure handling, arrival handling, and ramp duties.
2. Performs designated passenger service functions.
3. Performs general administrative duties.

SPECIFIC QUALIFICATIONS

1. Experience
Experience in passenger service in the airline industry is preferred.

2. Job Requirements
•Excellent interpersonal skills
•Professional presentation and excellent customer service skills
•Excellent English written and verbal communication skills
•Japanese language skill is plus
•MUST be available to work weekdays, weekends and holidays
•Proficiency in MS Office
•Understanding of cultural diversity
•Must have a valid state driver’s license
•Must be authorized to legally work in the U.S. (no VISA sponsorship provided)
•Must pass pre-employment drug test and 10-year employment background check

3.Education
Associate’s degree preferred

HOW TO APPLY FOR THIS POSITION
If you are interested in applying for the position, please send the following information with a cover letter and resume to ml_oth_seahr@fly-ana.com. Please be advised that ANA will contact qualified candidates ONLY.

Your resume and cover letter should include the following information:
1.Name, address, phone number and e-mail address
2.Position you are applying for
3.Education History
4.Employment history
5.Salary requirements