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JOB INFORMATION

Job title: Customer Service Representative
Department: Passenger Service
Location: Sea-Tac International Airport
Job Status: Non-Exempt, Full Time, Shift (40 hours/week to include weekends and holidays)


JOB DESCRIPTION

Responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under ANA’s handling requirements and contract, providing review and information to Management.

Principal Accountabilities
1. Oversees departure handling, arrival handling, and ramp duties.
2. Performs designated passenger service functions.
3. Performs general administrative duties.


SPECIFIC QUALIFICATIONS

1. Experience
Customer service or airline passenger service preferred

2. Job Requirements
• Excellent interpersonal skills
• Professional presentation and excellent customer service skills
• Excellent English and Japanese written and verbal communication skills
• MUST be available to work weekdays, weekends and holidays
• Strong computer (PC) skills
• Understanding of cultural diversity
• Must have a valid state driver's license
• Must be authorized to legally work in the U.S. (no VISA sponsorship provided)
• Must pass pre-employment drug test and 10-year employment background check

3. Education
Associate’s degree preferred


HOW TO APPLY FOR THIS POSITION

If you are interested in applying for the position, please send the following information with a cover letter and resume to ml_oth_seahr@fly-ana.com.
Please be advised that ANA will contact qualified candidates ONLY.


Your resume and cover letter should include the following information:

1. Name, address, phone number and e-mail address
2. Position you are applying for
3. Education History
4. Employment history
5. Salary requirements